Terms and Conditions

Last Updated 9 January 2022


Best results will be achieved with commitment and partnership between client and therapist. If you engage in the process, results will be quicker and more successful.
Please keep us informed of any medications, new conditions or changes to any treatment you are having.


In agreeing to participate in sessions you are giving your consent to receive the treatments recommended by The Calmer Mind Coaches. If at any time it is unclear what the treatment involves, or you have any concerns about the treatment, it is your responsibility to ask for clarification before proceeding.

Sessions & Fees

Sessions are tailored to the groups current needs. Pricing is agreed during your first consultation except for fixed packages such as stop smoking. Fees are payable in advance unless agreed otherwise. Payment is by bank transfer or by credit/debit card. 

Appointments & Cancellation Policy

Your attendance at the appointment is part of your commitment to your on-going treatment. Our cancellation policy requires at least 24 hours notice via telephone, text or email, or the full session fee will apply.

Technical Problems

We do not experience many technical problems but in the event of issues out of our control we offer a rescheduled appointment. We define a technical problem as a loss of connection, failure of equipment or power cut. A technical problem is not where you have not prepared for the session, have poor Wi-Fi or the wrong equipment. If you have never done a Zoom or Teams call before we can offer a trial call to ensure everything is working for you.

Early Termination of Therapy

The Calmer Mind Coaches relies on trust from both client and therapist. Therefore, either party can decide to terminate the course of therapy at any time, as long as this is in line with our 24 hour cancellation policy. If you need to cancel a session this will be rescheduled to the earliest convenient time. Once a course of treatment is booked it is non-refundable.

The Calmer Mind Coaches reserve the right to terminate treatment for whatever reason and will refund pro rata.

Arriving Late

If you are running late, please let your therapist know as soon as possible. We will do our best to make a full session available, but this often depends on appointments following your booking, and so cannot be guaranteed. If your session needs to be curtailed due to your late arrival, then the session fee will remain payable in full.


Everything you say will be treated in the strictest of confidence, with the following exceptions which are based upon British Law: 1) If The Calmer Mind Coaches are subpoenaed by a court: 2) Self-Harm: Your therapist may need to contact your GP if it appears that you are suicidal or intend to carry out serious self-harm. 3) Abuse or Injury to a Minor: The Calmer Mind Coaches are legally required to report any abuse towards a minor to the appropriate authorities should you divulge any such information to your therapist.

For information on GDPR and how we process personal data please read our Privacy Policy

Standards of Behaviour

The Calmer Mind Coaches undertake to treat you with respect and not to abuse the trust you put in me. The Calmer Mind Coaches will use best practice at all times in our mutual interest. In return, you undertake not to harm yourself, or any other person, including therapist, or any property belonging either to The Calmer Mind Coaches or any other person. You agree not to attend sessions under the influence of alcohol or recreational drugs, except those medications prescribed by your doctor. If you do come to sessions under the influence of alcohol or recreational drugs, or demonstrate violent/abusive behaviour, The Calmer Mind Coaches reserve the right to cancel the session and refuse any further therapy sessions.

​In order to ensure continued best practice, our therapists receive regular clinical supervision of their with clients. During supervision it may be necessary to review your treatment but any reference that could allow you to be identified is removed.

Growing and maintaining our reputation as a successful therapists is extremely important to The Calmer Mind Coaches. Although we make it clear from the first session that we cannot guarantee results, we would like all my clients to be completely satisfied.

Updates to Terms and Conditions

When necessary we may update these terms and conditions. We recommend you check back from time to time to review these changes. If at anytime you disagree with a change please contact us to discuss.